Claims
If You have a Claim We're Here to Help
Whenever something happens, you can always rely on us to help you through it, resolving your claim expertly and efficiently.
You can count on us to deliver Best-in-Class customer service, with access to:
- Multi-lingual customer response and promise lines
- A highly skilled team of knowledgeable claim professionals
- The best preferred priority repair options, providing exceptional service and guaranteed repairs for as long as you own your car or home
- Extraordinary catastrophe response delivered by top industry specialists
- Specialized claims handling for complex claims
- 24 Hour, 7 Days a Week Claim Service
We're just a call away, 24 hours a day, 7 days a week. The best place to start when reporting a claim is calling your insurance broker, who will help you through the process.If you need to report a claim you can contact us at our toll free Claims Promise Line in your area:
| Region | Promise Line | Local Number |
|---|---|---|
| Alberta | 1-800-661-1577 | 403-974-8700 |
| Ontario | 1-800-387-0462 | 905-477-5550 |
| Atlantic | 1-800-561-7222 | 506-859-7820 |
| Québec | 1-877-463-2727 | 514-351-5335 |
Submit a Claim by Email
You may also submit and auto or property claim by email and a claims representative will get back to you.
We Care About You
We are always working to make our claims process simpler and more efficient for you. As part of that effort, we survey customers about their claims experience and the quality of service delivered by our priority repair facilities, in an effort to continullay improve your experience.