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Property Claims

We're here to help

Your home is one of your most important physical assets and each homeowner claim is different. We recommend you contact your broker  as soon as you experience a loss and report your claim. Your independent insurance broker has the experience and expertise to provide you with the answers you need and will guide you throughout the claims process.

Report Your Claim Immediately

Even if you don't have all of the information, report your claim to your broker as soon as possible. Your broker and our claims staff can often provide helpful advice which can help to mitigate further loss. The sooner you report the claim, the sooner we can start your claims process.

Proof of Ownership

If your belongings have been stolen, providing any of the following will help support your claim and expedite the process for you: receipts, owner's manuals, warranty cards, appraisals, photographs or original manufacturer's boxes.

Property Contractor Program (Pro Con)

When a customer has experienced property damage, we offer the option of selecting a pre-approved contractor to perform repairs to their home. 

Our Pro Contractors are on-call 24 hours a day, 365 days a year. These contractors are proven professionals with a history of quality workmanship and premium customer service. They are ready and able to provide emergency services to safeguard your property.

Choosing a Pro Contractor expedites the claim, allowing restoration and content cleaning to begin quickly. All Pro Contractor repairs are guaranteed for as long as the customer owns the dwelling, the customer is provided with our written guarantee.

Home Repair Warranty

Our written guarantee ensures the materials and workmanship used will be of the quality generally accepted in the home repair business. We will remedy any departures from these generally accepted home repair standards for as long as the customer owns their home.

Property Replacement

Not all property can be repaired or restored after damage. Suffering such a mishap can be devastating to customers. Pembridge provides a wide selection of approved replacement vendors to provide customers with convenient, one-stop replacement shopping for their valued possessions.

Our vendors offer electronics, jewellery, cameras, computer equipment, household furnishings and much more. Electronics and computers may be delivered and set up in the customer's residence. Items may be brand name, rare or custom-made. Our vendors are experienced in insurance replacement and cater directly to the customer's needs with high quality service and products.