At Pembridge, we take pride in the quality of service we offer customers when they have an automobile insurance claim. From when you report the claim, to when you get your car back, we promise that you will receive professional, friendly and efficient service along the way. The Claim Experience Guarantee is a bold declaration of our confidence in how we care for and assist our customers and put them first when they need us most.
With the Claim Experience Guarantee, we promise our customers that you will be satisfied with all aspects* of the service you receive during the handing of an automobile claim, or we will refund your premium with an amount equal to the total premium of the vehicle involved in the loss. There’s no limit to the credit amount we apply – it’s that simple.
You are eligible to receive a credit under the Claim Experience Guarantee Premium Credit provision if the following credit eligibility requirements are met:
Pembridge Insurance Claim Experience Guarantee
27 Allstate Parkway, Suite 100,
Markham, ON
L3R 5P8
We will issue a premium credit to you if you have met all of the Claim Experience Guarantee Premium Credit Eligibility Requirements listed above. We do not have to agree with the reason you provide in the notice as to why you're dissatisfied in order to issue a premium credit.
The premium credit value will be equal to the amount you pay for the vehicle involved in the covered loss for the term during which the claim occurred.
This guarantee applies to personal auto insurance policies insured in New Brunswick, Nova Scotia or Ontario only, and may be amended or terminated by us at any time.
*Some eligibility rules vary by province. Please speak with your Insurance Broker for complete details.