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Coverage Notice | May 14, 2020

If you chose to suspend or remove road coverage on your policy while not using your vehicle, you must reinstate or add coverage before driving your vehicle. Please contact your Broker to have coverage restored or added.


Stay at Home Payment | April 8, 2020

Pembridge Insurance announced an automatic “Stay at Home Payment” to help its personal auto insurance customers.  This is the latest in a number of relief measures offered to help customers impacted by the COVID-19 pandemic. You are not required to apply or request this payment.  It will be automatically available to policy holders who had an active policy as of April 8th. The cheque payment will be made in May.  To see the full details of the payment please read the press release.


Stay at Home Payment FAQs | Updated

What is the “Stay at Home Payment”?

It's a one-time payment to our personal auto insurance customers, the latest in a number of relief measures offered by Pembridge and Pafco to help customers impacted by the COVID-19 pandemic.

Why was it created?

It's simply the right thing to do. It is our attempt to compensate customers for the restrictions, changing business practices and financial burden imposed by the COVID-19 pandemic.  Our customers are staying at home to help prevent the spread of the virus and care for themselves and their families. As a result, customers are driving less and filing fewer claims. We remain committed to putting our customers first and supporting them with strength, experience and care. Our Stay at Home Payment is part of that commitment to you.

Do I qualify for this payment?

Customers who have an active automobile policy with us as of April 8, 2020 will qualify to receive this payment. There is no need to call in to request or qualify for this payment.

What do I need to do to get the “Stay at Home Payment”?

A cheque will automatically be mailed to all customers who qualify. There is no need to call in to request or receive the payment.

How much is the payment?

Each customer who qualifies for the “Stay at Home Payment” will receive a payment of 25% of 1/12th of their annualized auto premium on April 8, 2020, including all policy changes made prior to this date. Premiums for property, motorcycles and other miscellaneous vehicles are not included.

Please note the annual premium amount is subject to any mid-term endorsement changes.

When will I receive this payment?

We are working to issue the Stay at Home Payments as quickly as possible as we know that many of our customers are experiencing financial challenges at this time. All customers who qualify can expect to receive a cheque in the mail in May 2020. There is no need to call in to request or receive the payment.

Can the payment be applied directly to my policy?

No. All customers who qualify can expect to receive a cheque via mail in May 2020.

What vehicles are eligible?

Any personal automobiles such as cars and SUV’s. Recreational vehicles such as motorcycles and snowmobiles do not qualify.

Are you giving payments for other lines of insurance?

No.  While we are seeing a reduction of kilometers driven and claims filed for personal vehicles since the pandemic, we are not seeing a similar trend in our other lines of business such as home insurance.

Does my vehicle need to carry specific coverage to qualify for the Stay at Home Payment, such as liability coverage?

No, all customers who have an active automobile policy with us as of April 8, 2020 will qualify to receive this payment regardless of the type of coverage you have on your vehicle (this includes vehicles with suspended or parked coverage).

I deferred my April monthly payment do I still qualify?

Yes, customers who defer their April monthly payment will still qualify. As long as you have an active automobile policy with us as of April 8, 2020, you will qualify to receive the Stay at Home Payment.

If I made a change to my coverage such as parking my vehicle, how is the payment calculated?

The Stay at Home Payment is based on the monthly premium amount in force on April 8, 2020. If the coverage change occurred before April 8, 2020, the payment will be calculated based on the adjusted annual premium. If the change occurred on or after April 8, 2020, the payment will be calculated based on the annual premium before the coverage change.

I cancelled my auto policy prior to April 8th, 2020 will I still be eligible for the “Stay at Home Payment”?

To qualify for the Stay at Home Payment, a customer must have an active automobile insurance policy with us on April 8, 2020. Customers who cancelled their policies prior to this date will not be eligible.

Can you direct deposit my “Stay at Home Payment”?

We are working to get these payments issued to our customers as quickly as possible.  Sending the payment by cheque is a preferred method as it will get the money into the hands of customers as quickly as possible. 

I did not get my “Stay at Home Payment” cheque, what should I do?

If you have an active automobile policy with us as of April 8, 2020 and did not receive your “Stay at Home Payment” cheque by June 15, 2020 please contact us at 1.877.736.2743.

Can you forward my cheque to a different address?

The cheque will be sent to the address on your policy. If you wish to redirect your mail please contact your postal service.


Covid-19 – How Pembridge Insurance is Supporting Customers

With the Covid-19 pandemic, we want you to know that Pembridge Insurance is ready to help you. Your health and wellbeing, as well as that of our employees and Broker partners, is a priority. We’ve taken added precautions to keep our clients and employees safe. Currently, the majority of our employees are working from home, and at this time, we cannot accept visitors at any of our offices.

Regardless, during this challenging period, we are committed to ensuring our services continue to be timely and available when you need them.  We encourage you to reach out to your Broker for the trusted advice you require regarding your policy. We would like to remind you:

  • Policy changes or Requests: If you have any questions or need to make changes to your policy, please contact your Insurance Broker by phone or email as many are following Public Health Canada’s guidance and also enacting social distancing.
  • Payment Options: You can visit and click “Make a Payment.” To process a credit card payment quickly, we also accept telephone banking  and online banking,
  • Making a Claim: Our claims team is ready to support you through these challenging times. You can reach them at the following contact numbers or through our online Submit a Claim form.
Region Promise Line Local Number
Alberta 1-800-661-1577 403-974-8700
Ontario 1-800-387-0462 905-477-5550 
Atlantic 1-800-561-7222 506-859-7820
Québec 1-877-463-2727 514-351-5335


Submit a Claim by Email

You may also submit an auto or property claim by email and a claims representative will get back to you. 

If you have any additional questions or concerns, you can also reach out to your Broker. As the events evolve, we will continue to provide updates here, as necessary.

Thank you for your continued support.


Update to My_BRIDGE App to Resolve Braking Collection Issue | November 1, 2019

Mobile continues to be a key area of focus for the company, and the My_BRIDGE team is continuously gathering feedback to help enhance the application.  Recently, we realized an improvement around braking concerning participant’s trips was required. In the coming days, an updated version to the My_BRIDGE app will occur to resolve the anomalous and excess braking events, and ultimately, improving your experience. We encourage you to update the app when you receive the notification. Thank you for your support as we improve the My_BRIDGE application.