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We have built a strong foundation of high quality insurance products and exceptional customer service through the support of our dedicated, independent broker network. 

Whether you are looking to find a broker in your area or for helpful 24 hour claims assistance, we are there for you when you need us the most.


Update to My_BRIDGE App to Resolve Braking Collection Issue | November 1, 2019

Mobile continues to be a key area of focus for the company, and the My_BRIDGE team is continuously gathering feedback to help enhance the application.  Recently, we realized an improvement around braking concerning participant’s trips was required. In the coming days, an updated version to the My_BRIDGE app will occur to resolve the anomalous and excess braking events, and ultimately, improving your experience. We encourage you to update the app when you receive the notification. Thank you for your support as we improve the My_BRIDGE application.


Protection and Prevention Guidance for Hurricane Dorian | September 7, 2019

During the Storm

Your safety is our first concern. Please follow these tips to stay safe.

  • Stay Inside. The inside of a building is the safest place during a windstorm. Stay away from windows. Move to a small interior room such as a closet, bathroom, or under a flight of stairs.
  • Watch for water intrusion. Do not attempt to shut off electricity if any water is present. Water and live electrical wires can be lethal. Move to upper floors and stay out of water.
  • Listen for updates. If you’re told to leave your home, be sure to follow the recommended evacuation routes and never take shortcuts

After the Storm

  • Keep out of any standing water. Hazards from floating debris, sewer contamination, live electrical wires, and slippery footing can make wading in flood waters extremely dangerous.
  • Return when it’s safe. Head home only when emergency authorities have advised you it is safe to do so.
  • Keep the power off. Do not turn on the power in your home after significant water damage. Ask your hydro company for assistance.
  • Record the damage. If possible, record details of any damage before you clean up. Take photos or video to help with your insurance company’s assessment.

Reporting Claims

To report a claim during this time please contact us via one of the following options:

Promise Line: 1-800-561-7222

Fax: 1-866-379-9887

Website: Submit an Auto Claim / Submit a Property Claim 


Preparing for a Hurricane | September 5, 2019

With hurricane season ramping up in Atlantic Canada and in anticipation of Hurricane Dorian, Insurance Bureau of Canada (IBC) is reaching out with tips and advice to help keep your family and property safe.

IBC's Top 10 tips to prepare for a hurricane are:

  1. Create an emergency preparedness plan for your family.
  2. Assemble disaster safety kits for your home, car and office
  3. Secure any loose patio furniture and barbecues when a storm is on its way.
  4. Protect or move property that might be damaged by flying debris.
  5. Prepare a detailed home inventory.
  6. Charge handheld electronics and have back-up power sources available.
  7. Have someone check your property if you are away.
  8. Make sure downspouts are clear of debris and direct water away from your home.
  9. To protect against flooding caused by torrential rain, install a sump pump, backwater valve or backflow valve.
  10. Check with your insurance representative to make sure you have appropriate coverage.

Should you need to make a claim please contact our claims promise line. 

Storm Season | Emergency Kit

​When a natural disaster occurs, it can take first responders as long as 72 hours to reach people in non-critical situations. Prepare yourself ahead of any hurricane, tropical storm, tornado, flash flooding or electrical outage with an Emergency Kit.

​10 Things to Include in an Emergency Kit

Public Safety Canada recommends that you keep a basic home emergency kit containing the following items to help you survive a disaster:​

  1. Water | 2 litres of water per person, per day (small bottles are easier to carry in case of an evacuation order).
  2. Food | Canned food, energy bars and other non-perishables
  3. Manual can opener.
  4. Flashlight and batteries.
  5. Battery-powered or wind-up radio and extra batteries.
  6. First aid kit.
  7. Special needs items | Prescription medications, infant formula and equipment for people with disabilities.
  8. ​​Extra keys for your car and house.​
  9. Cash | Include smaller bills and change for pay phones 
  10. Emergency plan | Include a hard copy of your emergency plan and ensure it lists in-town and out-of-town contacts

​Remember to check the expiry date of applicable items such as medications and infant formula on an annual basis and replace items as necessary.​

Source: IBC 


Fort McMurray Wildfires | We Were There

On May 1, 2016, the residents of the municipality of Wood Buffalo in Northern Alberta were enjoying an early summer, with record breaking temperatures of 30° + and no sign of rain in the forecast. Little did they know their lives would be turned upside down in days to come.  A wildfire was beginning southwest of the city of Fort McMurray, and because of the hot, arid weather, there was no stopping its destructive path. On May 3rd a mandatory evacuation order was given for the town and over 100,000 residents were told to leave their homes, and leave quickly. People were displaced to evacuation centres and told to ‘wait and see’ what would happen next.

Over the coming days the fire would grow to 101,000 hectares, destroying almost everything it touched. And there was no rain in sight.

Read about how we were there to respond and support the victims of the wildfires through our cronilogical posts... Read More.


Fraudulent Cheques 

Some individuals and customers may have received what appears to be a cheque written by Pembridge or Pafco from “My Shop Inc.” or “Staple Research INC” (could now be under another name) citing payment for a mystery shopper program. Please note that these are not authorized company cheques nor are we affiliated with either company in any way. The cheques should NOT be deposited. To the best of our knowledge, this scam is focused in the GTA.

We take these types of scams very seriously and we have reported this fraudulent activity to the appropriate authorities. We recommend that any individual who receives this letter report it to the police.